Coretelecom was founded in 2012 and is specialised in providing direct and indirect support services in the telecommunications sector.
The company is active on the whole national and international territory and proposes itself as a unique partner for companies and carriers that want to obtain the best quality of customer care, commercial and technical support. We are able to support our Customers on ad HOC projects on Mediacore and Accucore platforms.
Over the years our Team has grown to 23 direct and indirect Units with the following qualifications:
Telecommunications engineer
Commercial manager
Project manager
Interconnection manager
TELCO and IT expert
Marketing manager
In and out routing manager
IT/Cloud/networking/Cisco manager
Our services
Workstations for TLC services, with sales and technical staff
Specialised and adequately trained contact center to support on the TLC services offered.
We never leave the customers, but support them with assistance, at various levels, including post-sales, always targeting their specific needs.
Our software team supports customers management in real time and with high quality workstations.
NOC and Class 4 exchange management
Our highly specialised team with several years of experience, supports our customers in the management of their telecommunications services by showing them the best routing of international voice traffic. The customer can also open a ticket by email or phone to indicate any needs and requests and our team will respond quickly.
Multilingual 24-hour customer care
Dedicated experts for all types of needs are available 24/7 to quickly offer the best solutions and guarantee customers an effective and efficient service.
Our customer care guarantees a multi-channel support service in three languages (Russian, Ukrainian and English).
Client solution and pre-sales activities with project and business plan preparation
The service is offered by our professional and highly qualified staff, who are responsible for the drafting of tailor-made projects adequately studied based on customer requirements to guarantee a personalised and satisfactory business solution.
The support is 360° and starts from collecting, define and tuning of the client’s requirements, up to the creation of the technical and economic offer that best suits our clients.
